While Engage was designed as much to reduce call queues and dropped calls, it does in fact allow for a more streamlined team by providing capabilities at all hours of day and night, as well as handling the bulk of all appointments in an automated way.
While some patients will still want to speak to a person, Engage engages the patient sooner and can handle a majority of appointment requests.
For example, assuming:
- Appointment bookers are paid $10.00/hr
- Each booker works 40 hours/wk
- 5 Clinicians Require Appointments Booked
- There is 1 appointment booker for every 2 providers.
In this scenario, monthly spend on labor alone is $4,333.33.
Engage will save $1,417.15 per month and includes all of the telecommunications infrastructure necessary to run a bespoke call center to each clinics exact specifications.
With the likely increase in the minimum wage to $15.00/hr, monthly savings will increase 50% to $2,125.73.